CrownWatchHub
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CrownWatchHub

Refund and Returns Policy

At CrownWatchHub, we want every customer to shop with confidence. This Return & Refund Policy explains how returns, exchanges, refunds, cancellations, and warranty-related requests are handled.

By placing an order on CrownWatchHub, you agree to the terms listed below.

1. 7-Day Return & Exchange Policy

CrownWatchHub offers a 7-day return and exchange policy for eligible orders.

The 7-day return and exchange period starts from the date the package is delivered to the customer.

Customers must contact CrownWatchHub support within 7 days after receiving the package if they wish to request a return or exchange.

Return or exchange requests made after 7 days may not be accepted.

2. Return Eligibility

To be eligible for a return or exchange, the item must meet the following conditions:

Items returned without prior approval may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Customized products and special orders are final sale and cannot be returned or exchanged unless there is a confirmed product quality issue.

4. How to Request a Return or Exchange

To request a return or exchange, please contact CrownWatchHub customer support first.

Please provide:

Contact information:

Email: [email protected]
WhatsApp: +44 7732 448253
Support Time: 24/7 Customer Support

Our team will review your request and provide return instructions if the request is approved.

Please do not send the item back before receiving return instructions from CrownWatchHub.

5. Return Address

The return address is not displayed publicly on this page.

Once your return request is approved, CrownWatchHub support will provide the correct return address and return instructions.

Customers must follow the return instructions provided by our support team. CrownWatchHub is not responsible for returns sent to the wrong address or returned without approval.

6. Return Shipping Cost

For returns caused by customer reasons, the customer is responsible for the return shipping cost.

Customer reasons may include:

For returns caused by confirmed product quality issues, CrownWatchHub will cover the return shipping cost after the issue has been reviewed and approved by our support team.

7. Exchange Shipping Cost

For exchange requests, the customer is responsible for the exchange shipping cost.

This includes exchanges caused by customer preference, model change requests, size or style change requests, and other non-return refund cases.

Before approving an exchange, CrownWatchHub will review the product condition, return eligibility, and product availability.

8. Quality Issues or Wrong Item Received

If you receive a damaged item, defective item, or wrong item, please contact CrownWatchHub support as soon as possible.

Please provide clear photos or videos showing:

After review, CrownWatchHub may offer one of the following solutions depending on the case:

Please do not send the item back before receiving return instructions from our support team.

9. Refund Process

Once your returned item is received and inspected, CrownWatchHub will notify you about the refund approval status.

If the return is approved, the refund will be processed to the original payment method or another agreed payment method.

Refund processing time is usually:

5–10 business days

Please note that refund arrival time may vary depending on your bank, card provider, or payment platform.

Shipping fees, return shipping fees, exchange shipping fees, payment processing fees, or handling fees may be non-refundable depending on the case.

10. Order Cancellation

Customers may request order cancellation before the order has been shipped.

If your order has not yet been processed or shipped, CrownWatchHub will try to cancel the order and arrange a refund.

Once the order has been shipped, cancellation may no longer be possible.

In that case, customers may request a return after receiving the package, subject to this Return & Refund Policy.

11. 2-Year Warranty

CrownWatchHub provides a 2-year warranty for eligible watch orders.

The warranty covers eligible product-related issues caused by non-human damage under normal use.

Warranty coverage is reviewed on a case-by-case basis.

The warranty does not cover:

For warranty assistance, please contact our support team with:

Warranty-related solutions may include repair support, replacement support, partial refund, or other case-based assistance.

12. Warranty Repair Shipping Cost

During the 2-year warranty period, if the item requires repair service, the customer is responsible for the shipping cost related to the repair process.

CrownWatchHub will review the issue and provide further instructions before any repair arrangement is made.

Customers should not send the item back for repair before receiving approval and instructions from CrownWatchHub support.

13. Lost Packages

If your package appears to be lost, please contact CrownWatchHub support as soon as possible.

Please provide:

Our team will assist with the investigation and contact the logistics carrier where possible.

If the package is confirmed lost after carrier investigation, CrownWatchHub may provide available solutions depending on the case, including:

Lost package cases must be reviewed based on tracking records, carrier feedback, shipping destination, delivery circumstances, and customer-provided information.

14. Damaged Package Upon Delivery

Customers should inspect the package immediately after delivery.

If the package is visibly damaged, please take photos or videos before opening it. If the item inside is also damaged, contact CrownWatchHub support as soon as possible.

Please keep:

These materials may be required for review or carrier investigation.

15. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account or payment account again.

Then contact your bank, card provider, or payment service provider, as processing times may vary.

If you still have not received your refund after the expected processing time, please contact us:

Email: [email protected]
WhatsApp: +44 7732 448253

16. Contact Us

If you have any questions about returns, refunds, exchanges, cancellations, or warranty service, please contact CrownWatchHub customer support.

Email: [email protected]
WhatsApp: +44 7732 448253
Support Time: 24/7 Customer Support
Website: CrownWatchHub

Our team is ready to help before and after your order.

17. Policy Updates

CrownWatchHub may update this Return & Refund Policy from time to time. Any changes will be posted on this page.

Customers are encouraged to review this page before placing an order.

Last updated: June 2026